Contact Us
Smooth Stride
1770 W. State Street #245
Boise, ID 83702
208-863-2155
info@smoothstride.com
Customer service and sales hours are from 9am-3pm Mountain Time, Monday through Friday. You can leave a message 24 hours a day. We are trying to keep costs down to provide the best prices. We apologize for any inconvenience.
Warranty
Smooth Stride takes pride in the quality and workmanship of our riding pants. If you experience any manufacturer defects within 90 days from receipt, we will exchange your pants at no cost to you.
Return/Exchange Policy
If you decide you don't like the color or style, within 30 days of shipment from Smooth Stride, we will exchange or refund the purchase price of unused pants. Refund credits are minus the shipping charge.
Smooth Stride
1770 W State Street
#245
Boise, ID 83702
We recommend using a shipping method that offers tracking. We cannot be responsible for products that do not reach our office. Shipping is non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). Return packages must be prepaid; we cannot accept COD. If you request a refund, your credit card will be credited within 48 hours of processing your return. Please note on the packing slip why you decided to return our product so that we can improve our service.
Order is Damaged, Defective or the Wrong Item Was Shipped:
If the order is damaged, defective or the wrong item was shipped, please save the carton and all the packing material as well as the item. Notify us immediately at 1-208-863-2155 or sales@smoothstride.com so we can instruct you on the proper handling of the merchandise. This will ensure the quickest replacement. |
